Terms and Conditions - Darwin Holiday Parks
The information contained in this website is for general information purposes only. The information is provided by Darwin Contract Management Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Darwin Contract Management Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Darwin Contract Management Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
By browsing this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Darwin Contract Management Ltd relationship with you in relation to this website.
The terms "Darwin Contract Management Ltd", "Darwin CM", "Darwin", "Darwin Holidays", "Darwin Holiday Parks" or "us" or "we" or "our" refers to the owner of the website whose registered office is 35 Vine Street, London EC3N 2AA. Our company registration number is 06637766. The term "you" or "customer" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
› The content of the pages of this website is for your general information and use only. It is subject to change without notice.
› Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
› Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
› This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
› All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
› Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
› From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
› You may not create a link to this website from another website or document without our prior written consent.
› Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
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This privacy policy sets out how Darwin Contract Management Ltd uses and protects any information that you give Darwin Contract Management Ltd when you use this website.
Darwin Contract Management Ltd is committed to ensuring that your privacy is protected.
Darwin Contract Management Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th February 2010.
What we collect
We may collect the following information:
› Name and title
› Contact information including email address, postal address and telephone number
› Demographic information such as postcode, preferences and interests
› Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
› We may use the information to improve our products and services.
› We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
› From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
› We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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You may choose to restrict the collection or use of your personal information in the following ways:
› Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
› If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at advertising@darwinholidays.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Darwin Contract Management Ltd, 22 Parkway, Welwyn Garden City, AL8 6HG.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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BOOKINGS
TO ENSURE THAT THE ACCOMMODATION YOU WANT WILL BE AVAILABLE, PLEASE MAKE YOUR BOOKING AS SOON AS POSSIBLE.
1. All reservations and contracts are accepted on the basis that the client accepts the park rules and current booking conditions whether they have read them or not.
2. We are happy to reserve particular accommodation but there may be exceptional circumstances when that accommodation is not available in which case we reserve the right to provide equivalent alternative accommodation.
3. Provisional bookings by telephone, fax or email are accepted but must be confirmed within seven days.
4. Units may only be occupied over night by those listed on the booking form.
5. Large single sex bookings or mixed groups are only available at the discretion of the Park Manager.
6. At least one responsible adult, over the age of 18, must accompany bookings with one child or more. For groups/families where there are over 4 children, there must be one responsible adult per 4 children.
7. The total balance of your holiday will be confirmed at the time of the booking.
8. Total occupancy figures for Static Caravan Holiday Homes or Lodges may include sofa-bed accommodation in the living space. Please check with your park of choice for more information.
9. All prices include VAT at the current rate.
PAYING FOR YOUR HOLIDAY, DEPOSITS & CANCELLATIONS
Once a booking is made, no refunds will be given and the following conditions apply. For this reason we cannot emphasise too strongly the need to take out Holiday Insurance, to protect you and your party should you need to cancel your holiday.
≻ A non-refundable deposit will be taken upon bookings your holidays of 25% or £50, which ever is greater, of the total cost of your holiday. Payment of the full holiday balance may be made when booking if the client wishes.
≻ Holidays booked within 6 weeks of the holiday start date must be paid in full at the time of booking.
≻ You will be sent a ‘confirmation of booking’ by return post or email clearly stating the due date of your balance. Reminders will not be sent. Please keep this confirmation as it must be presented on arrival.
≻ The holiday balance is due 6 weeks before the start of the holiday. If the balance is not received by the due date, the holiday will be treated as a cancellation and any monies already paid will be forfeit.
≻ If you decide to leave the park earlier than your booked departure date a refund will not be given.
CHECK-IN AND CHECKOUT TIMES
10. Check in and Check Out times can be confirmed with the park of your choice. If you intend to arrive after 5.00pm then please let park know in advance. Accommodation must be vacated by the specified park on the day of departure. Late arrivals or early departures will not receive a refund for any holiday missed.
11. When accommodation/pitches are not vacated by the departure time shown on the contract, we reserve the right to make an extra charge, particularly when cleaning staff are delayed as a result.
DOGS
12. Dogs (with the exception of those listed on the Dangerous Dogs Act 1991) are accepted subject to the following conditions and at the discretion of the Park Managers:
≻ If you intend to bring a dog, this must be notified when booking.
≻ A maximum of two dogs per unit will usually be allowed.
≻ When on site, dogs must be kept on a lead at all times, and if they foul, their owners must clean up after them.
≻ Dogs must be supervised at all times by an adult, they must not be allowed on seats, beds or other furniture.
≻ The owner of the dog must guarantee to pay in full for any damage caused to the units or contents.
≻ Owners must bring a dog basket and/or bedding.
13. Please note that there is a charge per pet, per short break, week or night. Please check charge amount with your chosen park.
DAMAGE AND BREAKAGES
14. Any breakages or damage must be reported and paid for. If breakages have not been reported then we reserve the right to charge for repair or replacement, payable on demand.
15. The park manager reserves the right, under their discretion, to apply a cleaning charge if your accommodation/pitch is left in an unreasonable condition. This charge is payable on demand.
BEHAVIOUR
16. Unreasonable or threatening behaviour will not be tolerated and we reserve the right to refuse entry or expel anyone who is behaving badly and causing upset to other holidaymakers. In such cases we will not provide a refund for holiday days lost.
17. We believe that any act of violence, threatening behaviour or abuse against our staff is totally unacceptable and will not be tolerated. Whenever any such behaviour occurs, we will take reasonable and appropriate action in conjunction with local County Council and Police Constabulary.
GENERAL
18. The individual booking the holiday is responsible for ensuring that the accommodation is suitable for their needs. The Park cannot be held responsible for incorrect accommodation booked. Please check with the park before confirming your booking if you are unsure.
19. Cleaning materials are not provided, however, a vacuum cleaner will normally be available on request.
20. We reserve the right to enter the accommodation at any time in the event of an emergency, although we will do our best to avoid any unnecessary interruption to your holiday.
21. You are welcome to have guests visit and stay with you up to the maximum berth of your accommodation, (subject to condition 6 above), and all visitors must register on their arrival. Visitors to your accommodation may incur an additional nightly charge pp, per night.
22. We do not accept responsibility for any items that you have left behind. If you think that you have left something behind then please let us know as soon as possible as your accommodation may be occupied by another customer. Items found can only be posted to you when we have received the cost of the postage. Items not claimed within 14 days may be disposed of.
23. Children must not be left unattended in the units, lodges, tents or caravans at any time. Children must be continuously supervised by an adult who is to be totally responsible for their welfare and behaviour.
24. Anyone staying at or visiting The Park does so at their own risk. We will not accept liability for loss or damage to any person or property unless caused by our own negligence but do not exclude or limit any of your legal rights and privileges.
25. We reserve the right to change our details from those on our web site or printed brochure at any time and we also reserve the right to refuse bookings where advertised details are inconsistent. If something is particularly important to you then please check when booking.
26. No open fires are permitted in any part of the Holiday Park. All BBQs must be secured safely off of the ground on a stand.
27. Park Rules specific to your Holiday Park apply to all members of your party whilst you are on site and run in conjunction with these Booking Terms and Conditions.
28. Parking for One regular sized car is included within your holiday booking. Any additional vehicles of any kind (including boats) must be declared at the time of booking and may incur a charge.
29. Quad Bikes, Mopeds, Scooters or similar are not permitted on the park.
30. Commercial Vehicles are not permitted on the park unless at the specific permission of the park manager.
31. We politely request all customers observe our quiet time policy between 10.00pm and 8.00am for the enjoyment of all our guests. We reserve the right to expel customers from the park, without refund, who consistently make loud noise during this period to the detriment of their fellow holidaymakers.
32. Cots and Highchairs can be hired for an extra charge. These may only be used by children of the correct age as specified by the park manager and operating instructions. If you are unsure if these will apply to your child, please check with the park manger before confirming your booking.
33. At Holiday Parks where Hot-tubs and/or Saunas are available for customer use, it is the customer’s responsibility to ensure they follow safe use guidelines and are considered fit and healthy. We do not advise the use of hot-tubs or saunas for those who are pregnant or have heart conditions. If in doubt please consult your doctor before use.
DISCOUNTS
34. Discounts cannot be applied retrospectively to holidays already booked before the discount has been announced.
35. Discount code must be specified at time of booking.
36. It is the customer’s responsibility to notify the park of any discount code or enter a discount code online when booking their holiday. Refunds will not be made where a discount code has not been utilised at the time of booking.
Wi-Fi
37. Selected Holiday Parks have Broadband Wi-Fi available for customer use. Please note that although we use our best endeavours to ensure this service is available at all times, we cannot guarantee the availability of Wi-Fi due to technical difficulties beyond our control.
The Booking Terms & Conditions are subject to change at any point without notice. Current version DH0811.
© This website and its content is copyright of Darwin Contract Management Ltd and Thomas Dyson 2010. All rights reserved.Darwin Contract Management Ltd. Company Reg No 06637766. VAT No 922 6565 18.
Terms & Conditions apply to anyone using this website or booking a holiday and or short break.